Read the Frequently Asked Questions below to learn more about art and art guidelines. If your questions still aren't answered, browse more FAQ topics
or contact us
for assistance. We are glad to help!
Can I print Trademarked or Copyrighted Materials?
Customer represents that all materials to be printed including, but not limited to, trademarks and copyrighted works, are owned by Customer or Customer has obtained a license from the owner of such materials. Upon request, Customer will provide evidence of such ownership or license. Customer agrees to indemnify PYM Group, Inc. and its related companies for any damages, losses, or expenses as a result of the printing of such materials.
What file formats can I upload in the design tool?
You can upload .jpg (High-Maximum quality), .gif, and .png files in the design tool./div>
What other file formats do you accept?
The following file formats are also acceptable: .ai, .eps, .pdf, .tiff, .psd (300dpi @ 100%), PhotoShop files (saved with layers), InDesign (package file), QuarkXPress files (collect for output). Please email us at email@example.com or call us at 1-888-281-0042 for assistance submitting your artwork.
What file formats are not accepted?
We cannot accept the following file formats: Microsoft Publisher files, Microsoft Word files, Microsoft PowerPoint files, Adobe PageMaker files (must be converted to InDesign).
Can I use a picture of my storefront on my labels?
Absolutely! You can upload a .jpg, .gif, or .png file in our design tool. If you have another file format, please call a Customer Care Rep at 1-888-281-0042. They can discuss what will give you the best results with the photograph you want to use.
I want my artwork to look its best. How do I do this?
We pride ourselves on our award-winning printing capabilities, so we want your artwork to look its best, too! If you already have a design, you can submit it to our Customer Care Team by sending an email with the artwork attached to firstname.lastname@example.org
or by calling 1-888-281-0042. They will help determine if your artwork needs any clean-up, if a different format will be required, or if our design services are needed. We have a highly trained, professional staff of graphic artists and they are available to assist whenever needed.
Can I have an electronic copy of my artwork for another product I want to order somewhere else?
Yes. You will have the option to order a copy of your artwork on the Additional Services page of the checkout. If you have any questions, please contact our Customer Care department at 1-888-281-0042.
I don't like my logo. What should I do?
Give us a call! We have a staff of experienced graphic artists on site to help you redesign your logo. Please contact a Customer Care Rep at 1-888-281-0042 to discuss your situation.
Can I use copyrighted material in my designs?
The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents, or copyrights on any requested design or copy.